Support
Contact us: support@wivicall.com
Write from the email address on your account, tell us what happened and roughly when, and which iPhone and iOS version you use. Never send us your password. We reply within 5 business days.
Delete your account
- Open Wivi on your iPhone and sign in.
- Open the menu and choose Delete account.
- Read the explanation, switch on the confirmation, then tap the red Delete my account permanently button.
Deletion is immediate and permanent. It cannot be undone. It removes your account and the data tied to it (see the Privacy Policy, section 7, for exactly what is and is not removed). If you signed in with Apple, you can also remove the link in iPhone Settings > your name > Sign in with Apple. If you cannot get into the app, email us from your account’s address and we will help.
Common problems
My reminder call did not ring
- Open the app once after installing or updating it, so it can register your iPhone. Calls arrive as an incoming-call screen.
- Check iPhone Settings > Wivi and make sure notifications are allowed.
- A Focus (Do Not Disturb, Sleep and similar) can stop or quiet a call. Check your Focus settings.
- Your iPhone needs an internet connection at the time of the call.
- If you missed it, you should see a missed-call message. Open the reminder to see what happened.
- Calls are not guaranteed. Do not rely on Wivi for anything critical (see the Terms).
The call came at the wrong time
- Reminders follow your iPhone’s time zone. Check iPhone Settings > General > Date & Time, and that “Set Automatically” is on.
- If you travelled, open Wivi once so it can pick up the new time zone. Allowing location “Always” is meant to let it notice a change even when the app is closed, but this is not guaranteed. Wivi uses it only to see the time zone name and does not collect where you are.
- Check the reminder’s time and date on the confirmation screen before you say yes.
I did not get my sign-in or reset code email
- Check your spam or junk folder and that you typed the address correctly.
- Wait a minute and use the resend button. We limit how many codes can be requested, so repeated requests in a short time are paused for a while.
- If it still does not arrive, email us.
Stop or change a repeating reminder
Open the reminder in the app. For a repeating reminder you can stop the repeat, skip one day, or edit all future calls.
The voice said something wrong or sounded bad
Use Report a voice problem on the call screen and tell us what was wrong. Reports help us fix voices and languages. AI voices can mispronounce names and words.
Is the voice a real person?
No. The voice and the chat assistant are AI-generated. Wivi calls only your own iPhone, for reminders you set.
What data does Wivi keep?
See the Privacy Policy. In short: your account, reminders and chat are stored until you delete your account.
Microphone, speech and location permissions
Microphone and speech recognition are used only when you tap the microphone to speak a reminder. Location is optional. You can change any permission in iPhone Settings > Wivi.